Our Policies

Privacy Policy Terms

In this policy when we refer to Child and Youth Care (CYC) or “we” /”us”/”our” we mean our branches and subsidiaries. Our registered office is at 2 Devon Road , Avondale West Harare ,Zimbabwe and we are a Private Voluntary Organisation registered in accordance with the laws of Zimbabwe ( Reg Number  42/2015)(“us”, “we”, or “our”) operates the http://childyouthcarezim.org.zw website (hereinafter referred to as the “Service”).

This webpage informs you of our policies regarding the collection, use, sharing of information with third parties, storing your information and security, your choices, rights and cookies. and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from http://childyouthcarezim.org.zw website.

We Respect Your Confidentiality
Your personal information will be held in strict confidence. We use your information only for its intended business purpose. We do not sell or trade your information to other organizations or individuals.

We Protect Your Information
If you choose to send us email, we may retain the contents of your email message, our reply and your email address as part of our ongoing customer service efforts. We reserve the right to contact you after you have contacted us and may send future email and/or surveys to you about CYC. We may also need your consent to use your personal information.You may notify us via email if you wish to discontinue electronic communication.

We Keep Accurate Records
We keep your personal information as accurate, complete, and up to date as is required to fulfil the purpose(s) for which you provided us with your personal information. Upon written request, we will remove your personal information from our databases, except where legislation or regulation requires our retention of it (for example, charitable giving history tied to income tax receipts.) You may request a copy of your information, request to delete your information or request to remove yourself from our databases by communicating with us via the contact information listed at the very end of this policy.


  • Service
    Service is the http://childyouthcarezim.org.zw website operated by Organization
  • Personal Data
    Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Cookies
    Cookies are small files stored on your device (computer or mobile device).

Information Collection and Use 

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data 

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data
  • Job title, information about your business or organization

Usage Data 

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking and Cookies Data 

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences
  • and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

    Use of Data 

CYC uses the collected data for various purposes:

  • To provide and maintain the Service
  • To relevant member or groups of members
  • To engage in activity in relation to our member services. This may include sending you newsletters, updates, events, invitations and other information that may be of interest to you.
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the service
  • To monitor the usage of the Service
  • Measurement of site performance, generation of reports
  • To detect, prevent and address technical issues
  • To comply with legal or regulatory obligations that we must discharge
  • To establish, exercise or defend our legal rights or for the purposes of legal proceedings

    Transfer of Data

Your information, including Personal Data, may be transferred to, and maintained on,  computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to the transfer of that information.

CYC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

Disclosure of Data 

The CYC shall provide you with the recipients or categories of recipients of your personal data if any.

Legal Requirements 

http://childyouthcarezim.org.zw  may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of CYC
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability.

Security of Data 

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Data Breach

CYC  will work within 72 hours of a data breach to gather all related information, conduct a thorough investigation, inform regulators and impacted individuals of the breach, identify what personal data has been impacted and how; and draft a comprehensive containment plan, reporting data breaches to the relevant regulator.

If we are unable to provide a notification within the 72-hour window, we will provide reasonable justification for the delay; which may be caused by potentially adding additional disruption to regular business operations and exasperating administrative hassle.

Service Providers 

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics

Google Analytics a web analytics service. You can visit their Privacy Policy page here: https://policies.google.com/privacy?hl=en&gl=ZZ

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to This Privacy Policy 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. We may revise this policy at any given time by amending this page. You are therefore expected to check the page regularly and note any changes as they are binding on you.Changes to this Privacy Policy are effective when they are posted on this page.

 Confidentiality and Disclosure Policy

Child  Youth Care  (CYC) expects the policy and guideline to be observed with common sense and to act in accordance with its spirit as well as the letter were precise circumstances are not covered. All staff members of the CYC are responsible for the implementation of the policy and guideline. Failure of individual staff members or volunteers to comply with this policy will result in disciplinary action. Periodically, some of the items in this policy may need to be changed and other items will be added. If so, staff (and where relevant volunteers) will be given notice of the amendments and a new copy of the policy made available. 

The policy together with your Contract of Employment and your Job Description constitute the conditions of your employment with CYC. Important issues have been addressed but these policy and guidelines are by no means exhaustive. Legislation and entitlements can change. Therefore, it is best to consult with your Manager if you are unclear about CYC’s position on a particular issue . 

Confidentiality and Disclosure 

CYC recognises the sensitive issues that surround children’s issues and undertakes to handle matters in a discreet and private manner. Trust, respect and understanding are vital to the psychological welfare of the individual. 

Beneficiaries are not required to disclose information that they are not comfortable disclosing. If information is provided voluntarily , this shall be stored safely . It cannot be disclosed to others without written assent from the child or consent from guardian /parent. Each file you save on the Shared Google Drive, it is essential you check the privacy and sharing setting. By default anyone within the child youth care organisation domain can find and view your document. Therefore, if it has any sensitive or confidential information, it is essential you change the sharing settings to reflect the confidential nature of the document. Or alternatively, if you want to collaborate with a number of people on a document, be sure to change the sharing setting so that anyone who needs to access and edit the file can. However, beneficiaries who want to come out in the open and testify will be encouraged to do so. 

In proved cases of breach of confidentiality reference will be made to the CYC Conditions Policies and disciplinary action instituted. 

Undertakings by the Parties

In consideration of Confidential Information being made available to CYC or any of its partners, the organisation undertakes in each case except with the prior written consent of the beneficiaries 

1.1 it will keep all Confidential Information strictly confidential and except as permitted under clause 1.3, will not disclose any Confidential Information to any third Party;

1.2 it will not copy or use in any manner (or authorize or permit the copying or use of) any Confidential Information for any purpose other than the CYC’s evaluation or other internal purposes only;

1.3 it will restrict access to any Confidential Information to such of its directors, partners, and employees as need to know such information for the purposes set out in clause 1.2 ;

1.4 it will procure that each of its directors, partners, employees observes the terms of this agreement as if it were a Party to it, and be responsible for any action which would be a breach of any of the undertakings in this policy by any of its directors, partners, employees and  or any other person to whom it discloses Confidential Information

Raising Concern
Every effort will be made to keep the identity of an individual who raises a concern under this policy confidential, at least until any formal investigation is under way. If it is necessary for you to participate in an investigation, the fact that you made the original disclosure will, so far as is reasonably possible, be kept confidential and all reasonable steps taken to protect you from victimisation or detriment as a result of having made a disclosure. In order not to jeopardise the investigation, you will also be expected to keep the fact that you have raised a concern, its nature and the identity of those possibly involved, confidential. There may, however, be circumstances in which, because of the nature of the investigation or disclosure, it will be necessary to disclose your identity.
Disclosures made in bad faith

If an investigation under this procedure concludes that a concern has been raised maliciously, vexatiously, in bad faith or with a view to personal gain, the employee who made the disclosure may be subject to disciplinary action under the Disciplinary Policy. The beneficiary who discloses any information in bad faith will be asked to withdraw their membership from the organisation.

I have read the foregoing information, or it has been read to me. I have had the opportunity to ask questions about it and any questions I have been asked have been answered to my satisfaction. I hereby agree to not to share confidential information made available to CYC to a third party.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: info@childyouthcarezim.org.zw
  • By visiting this page on our website: http://childyouthcarezim.org.zw/contactus
  • By phone number: +263 775 407 510